Returns and Refunds

Food products of proper quality cannot be returned or exchanged. This is set out in Article 9 of the Law of Ukraine "On Consumer Protection" and in Resolution No. 172 of the Cabinet of Ministers of Ukraine, dated 19 March 1994, which establishes the list of such goods.

That said, we stand behind the quality of every tin we produce. If a product is defective or does not match its stated characteristics, we will refund the full amount.

How to submit a claim

Email us within 14 days of purchase. Describe what is wrong with the product and attach a video showing:

• the opening of our tin specifically;
• the production date on the label;
• the product itself, placed on a white or transparent plate;
• the tin and label undamaged.

When a claim is not accepted

• the storage conditions stated on the label were not followed;
• the complaint concerns taste preferences (amount of salt, spices and so on);
• the product's shelf life has expired.

If the claim is accepted

We refund the full amount. If you purchased several tins, the remaining ones must be returned — together with the opened tin — to a Nova Poshta branch agreed in advance with our administrator, or brought to our office.

Shipping is at our expense.

We would be grateful for a review of the product on our site, even if it did not suit you. A well-reasoned opinion helps us improve.